I have a lightly used Core 2 Duo MacBook that I thought I'd upgrade to Mountain Lion, but I encountered an unexpected issue in the App Store: "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer."
Requirements: "OS X 10.6.8 or later"
About This Mac says "Mac OS X Version 10.6.8"
How did Tim know that I didn't need this and should be doing something productive?
Requirements: "OS X 10.6.8 or later"
About This Mac says "Mac OS X Version 10.6.8"
How did Tim know that I didn't need this and should be doing something productive?
11 comments:
I have the same issue. I have an early 2008 Macbook, as far as I can see I have the tech specs I need, but keep getting the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer."
Any help would be brilliant!
I have exactly the same issue - running 10.7.4 on an early 2008 macbook. if anyone can help that would be fab!
I have an Imac with 10.7 later and i tried to to buy the new version of OS X Mountain Lion but it says We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
I just found a requirements page at http://www.apple.com/osx/specs/. For MacBook it says simply "MacBook (Late 2008 Aluminum, or Early 2009 or newer)". I bought my white MacBook in early 2009, but perhaps it was a slightly older model.
I am having the same problem and found the following three posts with helpful information about it:
- http://discussions.apple.com/message/19017880#19017880
- http://forums.macrumors.com/showthread.php?t=1402449&highlight=mountain+lion+not+compatible
- http://arstechnica.com/apple/2012/07/confirmed-mountain-lion-sends-some-64-bit-macs-gently-into-that-good-night/
I posted my thoughts about this on the Apple Support Community forum listed above, but Apple quickly removed it (literally within a few minutes), because it contained "Discussion of Apple Policies, Procedures or Decisions". So here's a copy of that post with my thoughts on this...
"Seriously Apple??!! You’ve GOT TO BE KIDDING!! If you're looking to loose clientele fast, this is a GREAT WAY to do it!
I completely agree that you need to have minimum requirements such as OS X v10.6.8 or later, 2GB of memory, 8GB of available space in order to upgrade to the latest OS. That’s perfectly reasonable. BUT… telling us that we need to have a Mac from a more recent year, even if our current one far exceeds those other minimum hardware/software requirements… THAT’S ABSOLUTELY RIDICULOUS APPLE!!! That’s just a way to try to milk your past customers for new cash and its UNACCEPTABLE! Take for example the system that MHaddon mentions in his post above, which has:
2 x 3 GHz Dual-Core Intel Xeon
Memory: 16 GB
Graphics: ATI Radeo HD 5770 1024 MB
Software: Mac OS X Lion 10.7.4
Are you SERIOUSLY expecting folks to spend another $4,000 on a new system with similar specs simply because they bought theirs prior to 2008 or whatever date is it???!!! I DON’T THINK SO! THIS IS ABSURD APPLE! Seriously, GET A GRIP!"
By the way, if anyone else thinks similarly, please let Apple know at http://www.apple.com/feedback/macosx.html
"We could not complete your purchase. OS X Mountain Lion is not compatible with this computer."
MacPro Mac OS X.74 2x2.66 GHz Dual-Core Xeon
8GB 667 MHz DDR2 FB-DIMM
So it is old? Can't upgrade? Seriously???
According to Apple it is. My thought... BOYCOTT!!
Let CNET, WSJ, Macworld, and everyone know..
I'm in the same position..Mac-Mini has all the specs but App store will not let me download Mountain Lion because of the date of Manufacture of my machine..
There's gotta be a way to basically "jailbreak" this..
Anybody have some ideas??
This is ridiculous! I have the early 2008 macbook so I can't upgrade to lion.
This is really a big competitive loss for apple since pcs don't have a problem.
So what the hell are we supposed to do? I need to activate iCloud on my mac and also can't complete the purchase!
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